Our nationally recognised courses are delivered on behalf of Allens Training Pty Ltd (RTO 90909). Course cancellations and refunds follow the Allens Training policy.
To cancel or transfer a booking, contact us on 0466 483 183 or info@vitalmedfirstaid.com.au.
Group and on-site bookings: cancellation terms are confirmed with your quote.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unopened and unused, in its original sealed packaging. First aid equipment cannot be returned once opened, as sterile items cannot be resold. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@vitalmedfirstaid.com.au. Please note that returns will need to be sent to a return address. We will notify you of this address once the return process has commenced. Return postage for change-of-mind returns is at the customer's cost. If an item arrives faulty or damaged, contact us and we will arrange a replacement or refund in line with the Australian Consumer Law, including return postage.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@vitalmedfirstaid.com.au.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@vitalmedfirstaid.com.au.
